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Cannot detach the extruder from da Vinci 1.0A
#1
Hello,

We have a trouble that firament is not extruded from extruder so we are trying to detach the extruder from da Vinci 1.0A but it seems that the extruder is firmly attached to the body and we cannot detach it even by pressing the lock. Here is the video I recorded to explain the situation: https://www.youtube.com/watch?v=M32-F_MHAyk Anything help?
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