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cartridge not athentic?
i have a da vinci xyz 2.0 and ive got about 50 hours on it, i bought some new cartridges and i also had a firmware and software update which im sure what the problem was but ever scince i did that its saying my cartridges are genuine can someone please helped ive tryed contacting da vinci and theyve done nothing and microcenter said theyve never heardof that happening and not sure what to do.
are you using a cart resetter or is this just using the cart that came with the printer without resetting it

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