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ERROR Cartridge Cannot be Identified when using refill
#1
SO i have been using the Davincii 1.0 for a while now.

I went to microcenter and they were selling black ABS but only in the refill, so the refill come with a chip, a silicon pack, and the spool with directions on how to change the filament. So I changed it out installed it. Printer recognizes it and lists amount of material 240/240m and finds that it is ABS black. However when i try to print the software XYZWare reports "ERROR Cartridge Cannot be Identified" I attached the error.

Any idea what to do? I am using most updated software and firmware. I restarted the printer and the PC and it still produces the same error.[Image: evidence1.png]
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#2
SO update: They are going to call me today to see what is up.

More bad news: I tried the original white filament with cartridge, and it gives me the same authentication error for the older filament! So somehow the software is locked me out from printing. However I can print demos, and the printer detects a valid cartridge. The issue is in the software, perhaps XYZ has marked my printer, if that is so I will write an nice editorial for them.

I will update you guys after they talk to me tonight. They also wanted me to get two files for them, they wanted the %APPDATA% which isn't there since i reinstalled the software, and they wanted some TREE.RE or something file, I couldn't find that either. They also wanted lifetime print hours. I think their system has locked my printer out remotely.
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#3
Just wanted to update and say they did fix this, remotely. They probably had locked out my machine and had to go and unlock it.
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#4
This is a deplorable business tactic. Brick a printer because of a bad cartridge!

I am very grateful to those on this board who found ways around this. I like the printer, but XYZ just goes too far.
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